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ServiceNow Expert (k/m/n)

O nas

Fresenius Kabi is a global healthcare company that specializes in production and distribution of medical equipment for infusion, transfusion and clinical nutrition. With our corporate philosophy of "caring for life", we are committed to putting essential medicines and technologies in the hands of people who help patients and finding the best answers to the challenges they face. Fresenius Kabi employ about 37,000 people worldwide.

Fresenius Kabi Business Services provides the best quality service in the area of financial and accounting processes for Fresenius Kabi European entities. 180 professionals work in our Shared Service Centre, being integrated into the Fresenius Kabi business and supporting 16 different markets in Europe within the financial area. Our mission is to meet and exceed the needs of our business partners by allowing them to focus on their core activities and in supporting the further growth of their business.

Job description

Twój zakres obowiązków

  • Maintenance of existing GBS Support SNOW landscape
  • Working on updates to existing Service Portal on SNOW
  • Driving CSM (Customer Service Management) ServiceNow implementation project
  • Taking over responsibility assigned to SNOW in LeanIX software
  • Based on users feedback, business needs and audit requirements build new instances of SSCA SNOW (including budget coordination and validation, demand creation and solution verification)
  • Providing guidance and expertise related to SSCA/GBS Support SNOW on global level to all users (including trainings, support and coordination of issue solving)
  • Ownership of FK_SSCA_Project_Support generic mailbox
  • Act as single point of contact regarding all projects, initiatives, question or queries related to Shared Service Center Application on ServiceNow platform
  • Collaboration with Fresenius stakeholders in various time zone
Requirements

Nasze wymagania

  • Strong experience ServiceNow implementation projects.
  • Strong understanding of ServiceNow platform (ESC/CSM).
  • Experience in IT implementation projects (Agile deployment).
  • Autonomous and solution-oriented working practices.
  • Fluent business English.
  • Curiosity concerning the discovery and exploitation of new topics.
  • IT oriented with analytical skills
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